Questions to Ask before Choosing a Security System Company

security system
In today’s world, security is a top concern for residential and commercial properties. Whether you want to protect your family, assets, or business, choosing the right security system company is critical. With so many options available, deciding which company to trust with your security needs can be overwhelming.

Here are ten questions to ask before choosing a security system company.

1. What Is the Company’s Reputation in the Industry?

One of the most important factors to consider when choosing a security system company is its reputation. A reputable company will have positive customer reviews, be known for its quality products and services, and have a strong presence in the industry. Research the company’s history, read reviews, and check for any complaints filed with the Better Business Bureau.

2. What Type of Security Systems Does the Company Offer?

Before choosing a security system company, it’s essential to understand the different types of security systems available. Whether you need a basic alarm system or a more advanced system with surveillance cameras and access control, ensure the company offers the type of system that meets your needs.

3. How Experienced Is the Company’s Staff?

The staff of a security system company should be experienced and knowledgeable in the field. Ask about the qualifications of the company’s technicians and sales staff. They should be trained and certified to install and maintain security systems.

4. What Is the Company’s Response Time?

A security system company’s response time can make all the difference in an emergency. Ask about the company’s response time for alarm activations and how quickly they can dispatch emergency services.

5. What Is the Company’s Customer Support?

Customer support is crucial when it comes to security systems. You want a company available 24/7 to answer your questions and provide support when needed. Ask about the company’s customer support options and how quickly they respond to customer inquiries.

6. What Are the Costs Associated with the Security System?

When considering a security system company, it’s important to understand the costs associated with the system. Ask about the upfront costs, monthly monitoring fees, and any additional fees associated with the system.

7. How Does the Company Handle Equipment Maintenance?

Regular maintenance is essential for the longevity and effectiveness of a security system. Ask about the company’s maintenance plan and how often they will perform maintenance on the system.

8. What Is the Company’s Installation Process?

The installation process is critical when it comes to security systems. Ask about the company’s installation process, how long it takes, and what disruption to your daily routine you can expect. 

9. Does the Company Offer Mobile Access to the Security System?

In today’s world, accessing your security system from your mobile device is essential. Ask if the company offers mobile access to the system and what features are available.

10. What Type of Contract Does the Company Offer?

Understand the terms and conditions before signing a contract with a security system company. Ask about the length of the contract, cancellation policies, and any fees associated with canceling the contract early.


By asking the questions outlined above, you can ensure you choose a reputable company that meets your security needs and provides quality products and services. Remember, your security is not something to take lightly, so take the time to find the right company.

Are you looking for a reliable business security system in Louisville, KY? At Laswell Security & Automation, our trusted blog content provides valuable insights on home and business security and automation to help you make informed decisions. Contact us today!

You May Also Like…

Embrace the Future of Home

Embrace the Future of Home

Embrace the Future of Home Security with Keyless Entry: A Guide by Laswell Security & Automation In an era where...


Submit a Comment